Shipping policy

Last updated: October 21, 2026

This Shipping Policy explains how Qalmiya makes, ships, and delivers your order. Qalmiya is operated by BVQ DIGITAL LLC.

At a glance

  • We ship worldwide, to the destinations available at checkout.
  • Personalized pieces are made to order in 3–5 business days.
  • Free standard tracked shipping on every order: delivery in 7–12 business days after dispatch.
  • Express shipping for US$3 (or the equivalent in your currency): delivery in 6–10 business days after dispatch.
  • Every order ships with tracking.
  • Shipping costs, taxes, and any duties we collect are shown at checkout before you pay.

1. Where We Ship

We ship to most countries worldwide. The destinations we serve are those you can select at checkout. If your country is not listed, we cannot currently deliver there.

We do not ship to countries or regions subject to comprehensive United States sanctions, or where delivery would break applicable law.

If we accept an order but later find we cannot deliver to the address, we will contact you. If we cannot fulfill the order, we will cancel it and refund you in full.

2. Production Time

Most Qalmiya pieces are made to order with your personalization. Production takes 3–5 business days after your order is confirmed.

Non-personalized pieces are usually prepared for dispatch within 1–3 business days.

Business days are Monday to Friday, excluding US federal holidays. During busy periods, such as holidays and major sales, production may take longer. If so, we will show the updated time on the product page or at checkout before you order.

If you need to correct your personalization, email us within 12 hours of placing your order, before production starts.

3. Delivery Time

You choose the shipping option at checkout, where each option shows its carrier. After dispatch, delivery usually takes, for every destination:

  • Standard tracked shipping (free): 7–12 business days
  • Express shipping: 6–10 business days

The total time from order to delivery is production time plus delivery time. These are estimates, not guaranteed delivery dates. Customs checks, holidays, weather, and carrier delays can occasionally add time.

Orders are made and dispatched by our production partners, which may be located outside your country. Our US business address is not a warehouse or dispatch location.

4. Shipping Costs

Standard tracked shipping is free on every order, with no minimum spend. Express shipping costs US$3 per order; if you pay in another currency, checkout shows the equivalent amount in your currency. The shipping option you choose and its cost are shown at checkout before you pay.

We do not add hidden handling fees after you order.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees in the destination country.

  • Where these charges are collected at checkout, they are shown as a separate line before you pay, and you will not be asked to pay them again on delivery.
  • Where they are not collected at checkout, the carrier or customs authority may charge them on delivery. These charges are set by your country, not by Qalmiya. Checkout will tell you before you pay if this applies to your destination.

If a carrier asks you for an import payment that was already collected at checkout, contact us before paying. If you have already paid it, send us the receipt and we will reimburse you.

If you refuse to pay import charges that were not collected at checkout and the parcel is returned to us, we will refund the price of your order minus the original shipping cost and any return charges from the carrier. Personalized pieces returned this way cannot be resent without a new shipping charge.

6. Tracking

Every order ships with tracking. We email you a tracking number when your order is dispatched.

Tracking may take 2–5 days to show movement after dispatch, and international parcels can have gaps between scans. A gap does not usually mean the parcel is lost.

If tracking has not updated for 10 business days, or your parcel has not arrived within the estimated time, contact us and we will investigate.

7. Shipping Delays

If we cannot dispatch your order within the time stated at checkout, we will email you with a revised date. You can choose to wait or cancel the unshipped order for a full refund, including shipping.

We will not treat your silence as agreement to repeated or unlimited delays.

8. Lost or Undelivered Parcels

If your parcel is lost or has not arrived within the estimated delivery time, contact us with your order number. We will investigate with the carrier.

If the parcel is confirmed lost, we will remake and resend your order at no cost, or give you a full refund, as you choose.

9. Parcel Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you cannot find it:

  1. Check the delivery address on your order confirmation.
  2. Check with neighbors, your building reception, or other household members.
  3. Contact us within 14 days of the delivery date.

We will review the delivery information with the carrier. A “delivered” scan alone will not automatically close your claim.

10. Address Changes and Incorrect Addresses

Please check your address carefully before ordering. To change it, email us as soon as possible with your order number and the corrected address. We can usually change it before dispatch, but not after the carrier has collected the parcel.

If we make an error with your address, we will cover the cost of resending.

If a parcel cannot be delivered because of an incorrect or incomplete address you provided, we will contact you about the options. Any resending cost will be explained and agreed with you before we charge it.

11. Damaged Parcels

If your parcel arrives damaged or a piece is broken, missing, or incorrect, email us with your order number and photos of the piece and packaging. We will remake or refund it at no cost to you, as described in our Return and Refund Policy.

12. Cancellations and Returns

Cancellations, returns, and refunds are explained in our Return and Refund Policy. Personalized pieces cannot be returned for a change of mind, but you can cancel within 12 hours of ordering, before production starts.

Please do not send anything back to our business address or to the sender address on your parcel. Contact us first for return instructions.

13. Your Legal Rights

This policy does not limit any rights you have under the consumer laws of your country.

14. Changes to This Policy

We may update this policy. The version published when you placed your order applies to that order.

15. Contact Us

Qalmiya
Operated by BVQ DIGITAL LLC
8200 NW 41st Street, 2nd Floor
Doral, Florida 33166
United States
Email: contact@qalmiya.com
Phone: +1 (786) 833-9025

This address is for business correspondence and is not a dispatch or return location.