Terms of service

Last updated: October 21, 2026

These Terms of Service govern your use of the Qalmiya website and your purchases from Qalmiya. Qalmiya is operated by BVQ DIGITAL LLC, a limited liability company organized in Wyoming, United States. In these Terms, “Qalmiya,” “we,” “us,” and “our” mean BVQ DIGITAL LLC, and “you” means the person using the website or placing an order.

Please read these Terms before placing an order. By placing an order, you agree to these Terms.

1. Our Other Policies

These policies form part of these Terms and explain the details of your purchase:

• Return and Refund Policy
• Shipping Policy
• Privacy Policy

If these Terms and a specific policy differ on a topic that the policy covers in detail, the policy applies. Nothing in these Terms reduces a commitment made in those policies.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. You must provide accurate information and be authorized to use the payment method you submit.

We sell to customers worldwide, to the destinations available at checkout. We do not accept orders where the sale or delivery would break applicable law, including sanctions and export restrictions.

3. Personalized Pieces

Many Qalmiya pieces are made to order with a name, word, or text you provide.

Your text

• We produce your text exactly as you submit it, in the script and style you select.
• Please check spelling, letters, and script carefully before you order. We are not responsible for errors in the text as you submitted it.
• Unless a product page expressly offers a translation or transliteration service, we do not translate your text or check its meaning or spelling in another language.
• Calligraphy is an art form. The shape, joining, and proportions of letters follow our design style and may vary slightly between pieces and from previews.

Text we may refuse

We may decline or cancel an order, with a full refund, if the requested text:

• Is offensive, hateful, threatening, or harassing.
• Uses a trademark, logo, or other protected material that you do not have the right to use.
• Is unlawful or would expose us or others to legal risk.

By submitting text, you confirm that you have the right to use it and that it does not infringe anyone else’s rights.

Changes and cancellations

Because personalized pieces are made for you alone, they cannot be returned for a change of mind. You can correct your text or cancel within 12 hours of placing your order, before production starts. See our Return and Refund Policy for details.

4. Product Information

We aim to describe our pieces accurately, including materials, finishes, dimensions, and chain lengths. Please read the product description before ordering.

• Photos and previews show the design. Screen settings and lighting can make colors and finishes look slightly different.
• Handmade and made-to-order pieces may show small variations. These are not defects.
• Plated and coated finishes can wear over time depending on use and care. Following the care instructions helps them last longer.
• Jewelry can contain metals that some people are sensitive to. Please check the materials listed on the product page if you have a metal allergy.

These variations do not excuse delivering a piece that is defective, incorrect, or materially different from its description. In that case, the remedies in our Return and Refund Policy apply.

5. Prices, Taxes, and Duties

Prices are shown in the currency selected on the website. Your bank may apply its own currency conversion or foreign transaction fees, which we do not control.

The product price, discounts, shipping charges, and any taxes or duties we collect are shown at checkout before you pay.

For deliveries outside the United States, import duties, taxes, and customs fees may apply. Whether they are collected at checkout or charged by the carrier on delivery is explained in our Shipping Policy and shown at checkout.

We may change prices for future orders. A price change does not affect an order you have already placed.

If an obvious pricing or listing error affects your order, we will contact you. We will not charge a corrected price without your agreement. If you do not agree, we will cancel the order and refund you in full.

6. Orders

When you submit an order, you are offering to buy the selected pieces. An automatic confirmation email means we received your order. We accept your order when we start production of a personalized piece, ship a non-personalized piece, or confirm acceptance by email, whichever happens first.

We may decline or cancel an order, with a full refund, if:

• A piece is unavailable.
• There is an obvious pricing or listing error.
• We cannot deliver to the address provided.
• Payment fails or there are reasonable signs of fraud.
• The personalization text falls under Section 3.
• The sale or delivery would break the law.

7. Payment

Accepted payment methods are shown at checkout. Payments are processed by Shopify Payments and the other providers shown at checkout. You authorize us to charge the total shown at checkout to your chosen payment method.

All purchases are one-time purchases. Placing an order does not sign you up for a subscription or any recurring charge.

8. Shipping and Delivery

Production and delivery times are estimates and are explained in our Shipping Policy and at checkout. Please check your delivery address before you order.

If we cannot ship within the time stated, we will let you know and you may cancel for a full refund. If your order is lost or does not arrive, contact us and we will help as described in our Shipping Policy and Return and Refund Policy.

9. Returns and Refunds

Returns, refunds, and cancellations are governed by our Return and Refund Policy. In short:

• Personalized pieces cannot be returned for a change of mind.
• Non-personalized pieces can be returned within 30 days of delivery.
• Damaged, defective, or incorrect pieces, including our production errors in your text, are remade or refunded at no cost to you.
• Any order can be cancelled within 12 hours of placing it, before production starts.
• Every piece has a 12-month warranty against tarnishing, color change, and manufacturing defects, as described in the Return and Refund Policy.

10. Using Our Website

You must not:

• Use the website for fraud or any unlawful purpose.
• Try to access accounts, systems, or data without permission.
• Introduce malicious code or interfere with the website.
• Use automated tools to copy content or overload the website.
• Impersonate another person or submit false order information.

If you create an account, keep your login details secure and tell us about any unauthorized use.

11. Intellectual Property

The Qalmiya name, logo, designs, calligraphy styles, photos, and website content belong to BVQ DIGITAL LLC or its licensors and are protected by intellectual property laws. You may view the website and save order information for personal use. You may not copy or use our designs or content commercially without our written permission.

Buying a piece gives you ownership of that piece. It does not transfer any rights in the underlying design.

12. Reviews and Photos You Share

You may share honest opinions about our pieces, including negative ones. We never require a positive review in exchange for a refund or other remedy.

If you submit a review or photo for display on our website, you keep ownership of it and give us a non-exclusive, royalty-free license to display it on our website and in related store communications. Please only share content you have the right to share. We may remove content that is unlawful, abusive, spam, or contains other people’s private information. We do not remove reviews because they are critical.

13. Your Legal Rights

Nothing in these Terms limits any rights you have under the consumer protection laws of your country that cannot be excluded or limited by contract. Where those laws give you more protection than these Terms, those laws apply.

14. Our Responsibility

We are responsible for the pieces we sell and for the commitments in these Terms and our policies.

To the extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when you placed your order, and our total liability for any order is limited to the amount you paid for that order.

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or your statutory rights for faulty or misdescribed goods.

15. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, such as natural disasters, strikes, carrier or customs delays, or government actions. If this happens, we will tell you and offer you the option to cancel for a full refund of any unshipped order.

16. Disputes and Governing Law

If you have a concern, please contact us first at contact@qalmiya.com. We would like the chance to resolve it.

These Terms are governed by the laws of the State of Wyoming, United States. If you are a consumer, you also keep the protection of the mandatory laws of the country or state where you live, and you may bring a claim in the courts where you live where the law allows.

These Terms do not require arbitration and do not waive your right to join a class action or to use small claims court.

17. Changes to These Terms

We may update these Terms for future orders and will change the date at the top of this page. The version published when you placed your order applies to that order.

18. General

If any part of these Terms is found unenforceable, the rest continues to apply. If we do not enforce a term right away, we can still enforce it later. These Terms, your order details, and the policies listed in Section 1 make up the agreement for your purchase.

19. Contact Us

Qalmiya
Operated by BVQ DIGITAL LLC
8200 NW 41st Street, 2nd Floor
Doral, Florida 33166
United States
Email: contact@qalmiya.com
Phone: +1 (786) 833-9025

This address is for business correspondence. Please do not send returns here. Contact us first for return instructions.